Terms of service

BritAvo – Terms of Service

1. Introduction

Welcome to BritAvo. By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms of Service. Please read them carefully before using our site.

 

2. Eligibility

To place an order with BritAvo, you must:

  • Be at least 18 years old
  • Provide accurate and complete information
  • Use a valid payment method that you are authorised to use

 

3. Products & Availability

Product availability may vary, and items may be limited in quantity.
We reserve the right to:

  • Change or discontinue products
  • Adjust prices
  • Limit quantities per order

If an item becomes unavailable after you place an order, we will contact you with alternatives or issue a refund.

 

4. Orders & Payment

By placing an order, you confirm that:

  • All information provided is accurate
  • You authorise BritAvo to charge your selected payment method

Orders are only confirmed once payment is successfully processed.
We reserve the right to refuse or cancel orders at our discretion (e.g., suspected fraud, delivery outside our service area).

 

5. Delivery

We deliver only to approved postcodes listed on our website.
Delivery times are estimates and may vary due to factors outside our control.

Customers are responsible for ensuring:

  • Accurate delivery address details
  • Someone is available to receive the order

Once delivered to the provided address, responsibility for the goods transfers to the customer.

 

6. Returns & Refunds

We cannot accept returns once items have been delivered.

However, if your order arrives damaged, incorrect, or not up to standard, we will replace the item or issue a refund.
Refunds are processed to your original payment method. Processing times may vary depending on your bank or payment provider.

Full details are available in our Refund Policy.

 

7. Cancellations

Orders can be cancelled within 1 hour of being placed.
After this period, cancellation may not be possible due to the nature of fresh product preparation.

 

8. Customer Responsibilities

You agree not to:

  • Misuse our website
  • Attempt to interfere with our systems
  • Use our services for unlawful purposes

You are responsible for maintaining the confidentiality of your account details.

 

9. Intellectual Property

All content on the BritAvo website, including text, images, branding, and design is the property of BritAvo and may not be copied, reproduced, or used without permission.

 

10. Limitation of Liability

BritAvo is not liable for:

  • Losses caused by incorrect delivery information
  • Delays outside our control
  • Indirect, incidental, or consequential damages

Our total liability is limited to the value of your order.

 

11. Changes to These Terms

We may update these Terms of Service from time to time.
Any changes will be posted on this page with an updated revision date.
Continued use of our website constitutes acceptance of the updated terms.

 

12. Contact Us

If you have any questions about these Terms of Service, please contact us at:
info.britavo@gmail.com
(or your preferred contact details)